Mobile events

Exchange has identified and defined recognized events that typically happen when customers use their mobile devices to interact with a business.

As an endpoint publisher, call https://api-exchange-us-1.goacoustic.com/v1/event to publish the event. The following example illustrates a typical JSON payload. This example is based on the Application Install event.

POST v1/event
{  
  “channel” : “mobile”,
  “identifiers” : [            
    {
    “name” : “userId”,
    “value” : “ub0N4DZ5678NW”
    }
    ],
  “events” : [
    { 
    “code” : “application/installed”, 
    “timestamp” : “2015-03-07T20:14:12Z”, 
    “attributes” : [
      {
      “name” : “eventName”,            
      “value” : “App Install”,  
      “type” : “string” 
      } 
      {
      “name” : “appKey”,            
      “value” : “121779A453”,  
      “type” : “string” 
      }      
      {
      “name” : “channelId”,            
      “value” : “MB10074354692”,  
      “type” : “string” 
      }   
      {
      “name” : “description”,            
      “value” : “Front of the Line Tix app”,  
      “type” : “string” 
      }  
      ]
    }   
  ]
}

Application install

Information that relates to an individual installing a mobile app on a mobile device. The app is installed and the app registration information is received.

Event code: application/installed
Identifier: userId
Event attributes

Application uninstall

Information that relates to an individual removing an app from a mobile device. Apple or Google informs Acoustic Exchange that the is no longer reachable by push. This might be due to uninstalling the mobile app.

Event code: application/unregistered
Event attributes

Application session start

Information that describes what happens when the mobile user opens the application for the first time in a configurable number of minutes.

Event code: application/sessionStarted
Event attributes

Application session end

Information to describe when the mobile user session ends.

Event code: application/sessionEnded
Event attributes

Application notification push enabled

The information used to describe when a mobile user has used the application settings to opt into receiving push notifications.

Event code: application/appPushEnabled
Event attributes

Application notification push disabled

The information used to describe when a mobile user has used the application settings to opt-out of receiving push notifications.

Event code: application/appPushDisabled
Event attributes

Application opened

Information to describe what happens when a mobile user clicks in a simple notification to open an app.

Event code: simpleNotification/appOpened
Event attributes

Application click

Information to describe what happens when a mobile user clicks a button in a simple notification, providing the mobile OS with a URL to be handled. This typically happens when the user opens a browser on a mobile device.

Event code: simpleNotification/urlClicked
Event attributes

Application rich content opened

Information that describes what happens when a mobile user clicks a link to open rich content.

Event code: simpleNotification/richContentOpened
Event attributes

Application phone number click

Information that relates to a mobile user who clicks a link to open a phone dialer.

Event code: simpleNotification/phoneNumberClicked
Event attributes

Application unspecified click

Information that relates to a mobile user who clicks a button in a simple notification whose behavior has been defined by the app developer.

Event code: simpleNotification/
Event attributes

Mobile Push notification sent

nformation that describes a mobile push notification associated with a product or brand being sent to a customer.

Event code: mobilePushSend
Event attributes