Capture gestures

Gestures used to select items or to adjust views in the application are captured by Tealeaf.

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Note:

The default usability request for traffic type=MOBILE_APP in native and hybrid apps is taps and swipes, never clicks. Therefore, if you request usability data for the MOBILE_APP traffic type, request metrics for gestures (Gestures - type 11), such as taps, double taps, tap and hold, pinch, and spread. Otherwise, heatmaps in the overlay will not show data.
If you use the webview traffic type for hybrid apps, configure Tealeaf to capture all gestures.

Unresponsive gesture events captured

Unresponsive gestures are gestures that do not respond when a user tries to select items in an application or tries to adjust views in the application. Like other gesture events, unresponsive gestures are captured by Tealeaf.

Unresponsive gestures are displayed graphically in replay as orange outlined icons accompanied by a circled "X". The circled "X" denotes that the gesture was unresponsive. For example, if a double tap gesture did not yield a response in the mobile application, then at replay time, that gesture is displayed with the following icon:

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Tap gestures

The following are the tap gestures that are captured from web and mobile apps.

Gesture nameDescriptionImage displayed in ReplayUnresponsive gesture image in Replay
TapThis gesture is a one-finger gesture. For a tap gesture, one-finger taps and lifts from the screen in 1 location.Screen capture of the single tap gesture image that displays in ReplayScreen capture of the image that displays for the unresponsive tap gesture
Tap and HoldThis gesture is a one-finger gesture. For a tap and hold gesture, one-finger presses and stays on the screen until the information is displayed or action occurs.
Note: The response to a tap and hold gesture can vary from one application to another. For example, a Tap and Hold gesture might display an information bubble, magnify content under the finger, or present the user with a context menu.
Screen capture of the tap and hold gesture image that displays in ReplayScreen capture of the image that displays for the unresponsive double tap gesture
Double tapThis gesture is a one-finger gesture. For a double tap gesture, one finger taps twice in close succession in 1 location of the screen.Screen capture of the double tap gesture image that displays in ReplayScreen capture of the image that displays for the unresponsive tap and hold gesture

Swipe gestures

The following are the swipe gestures that are captured from web and mobile apps.

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Note:

Accompanying arrows indicate the direction of the swipe. The Internet Explorer browser does not support the arrows that illustrate the direction of a swipe or pinch gesture.
The initial tap becomes lighter in color, while a darker color highlights the destination.

Gesture nameDescriptionImage displayed in ReplayUnresponsive gesture image in Replay
Swipe verticallyThis gesture is a one-finger gesture. For a swipe vertically gesture, one finger taps and holds in 1 location of the screen, continues to engage the screen while it moves up or down lifts from the screen to a different location.Screen capture of the swipe vertically gesture image that displays in ReplayScreen capture of the unsupported swipe vertically gesture image that displays in Replay
Swipe horizontallyThis gesture is a one-finger gesture. For a swipe horizontally gesture, one finger taps and holds in 1 location of the screen, continues to engage the screen while it moves left or right, and lifts from the screen to a different location.Screen capture of the swipe horizontally gesture image that displays in ReplayScreen capture of the swipe horizontally gesture image that displays in Replay

Resize gestures

The following are the resize gestures that are captured from web and mobile apps.

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Note:

Accompanying arrows indicate the direction (open or close) of the pinch.

Gesture nameDescriptionImage displayed in ReplayUnresponsive gesture image in Replay
Pinch openSometimes referred to as a spread gesture, this is a two-finger gesture. For a pinch open gesture, two fingers tap and hold in 1 location of the screen, maintain contact with the screen while the fingers move apart from each other in any direction, and lift from the screen at a new location.Screen capture of the pinch gesture image that displays in ReplayScreen capture of the unsupported pinch open gesture image that displays in Replay
Pinch closeThis gesture is a two-finger gesture. For a pinch close resize gesture, two fingers tap and hold in 1 location on the screen, maintain contact with the screen while the fingers move toward each other, and lift from the screen at a new location.Screen capture of the pinch gesture image that displays in ReplayScreen capture of the unsupported pinch close gesture image that displays in Replay

Configure gesture data capture

Configure gestures for your application and capture the gestures that the user makes on your application.

To configure gesture capture in:
Web SDK – Configure gestures for Web SDK
iOS – Configure gesture capture for iOS
Android – Configure gesture capture in Android